FlutterHall Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy our games and services. At FlutterHall, we understand that trust is the foundation of any relationship between a player and an online casino, and we take our obligations under applicable data protection law seriously. This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data when you play at FlutterHall Casino.

Who We Are

FlutterHall is operated by 3-102-943191 SRL, a company registered in Costa Rica under registration number 3-102-943191. We offer our services at flutterhall.com to players in the United Kingdom, the Netherlands, and the euro area, with our site available in English and Dutch. Our affiliate programme, Avis Partners, operates separately but is bound by the same standards of confidentiality that we uphold across our platform. When you register an account with us, whether through casino FlutterHall online or via our mobile browser version, you enter into a relationship governed by this policy.

Information We Collect

We collect several categories of information to operate our services, verify your identity, and comply with our legal obligations. Our data collection practices are designed to be proportionate and limited to what we genuinely need.

• We collect your registration details, including your name, date of birth, email address, and contact information
• We gather identity verification documents, such as your ID, proof of address, and payment system documents, which must be submitted in Latin or Cyrillic script
• We may request video verification or documents confirming the source of your funds where required
• We track your deposit, withdrawal, and gaming activity across our 7,300+ games from 126 providers
• We record your IP address and device information to prevent fraud and detect overlapping accounts
• We store your communications with our customer support team

How We Use Your Information

Our purpose in collecting your data is to provide you with a secure and compliant gaming experience. We at FlutterHall use your information to process deposits and withdrawals through Visa, Mastercard, bank transfer, and cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, and USDT. We also use your data to administer our Welcome Package, reload bonuses, and loyalty rewards, as well as to communicate important account updates. Our VIP Club team uses your deposit history to determine eligibility for Bronze, Silver, Gold, Platinum, Black, or Supreme status, and a personal manager may contact you within 24 hours of qualifying. We may also use your information to detect money laundering or fraud, in which case we reserve the right to apply enhanced monitoring, including requiring wagering of three times your deposit before withdrawal instead of our standard one-time requirement.

VPN and Account Monitoring

You confirm that you are not using a VPN when accessing our services. We monitor for overlapping IP addresses between accounts, and where such overlap is detected, we may suspend accounts and confiscate funds as part of our fraud prevention measures. This is a necessary part of how we protect both our platform and our legitimate players.

Legal Basis for Processing

We process your personal data on several legal grounds. We process data necessary to perform our contract with you, such as facilitating deposits and withdrawals. We process data to comply with legal obligations, including anti-money laundering regulations and know-your-customer requirements. We also process data based on our legitimate interests, such as fraud prevention and improving our FlutterHall platform, and in some cases we rely on your consent, for example when you opt into marketing communications.

Sharing Your Information

Our FlutterHall Casino platform does not sell your personal data to third parties. However, we may share your information with payment processors to complete transactions, with identity verification services to confirm your KYC documents, with regulatory authorities where legally required, and with fraud prevention networks across our industry. Third-party payments are never accepted on our platform, which limits unnecessary data sharing with unrelated financial intermediaries. Our affiliate partners at Avis Partners may receive limited data strictly for the purpose of tracking referrals, but they are contractually bound to handle this data responsibly.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with financial and regulatory record-keeping obligations. Verification documents, transaction histories, and communication records are kept in accordance with the retention periods required by applicable gambling and financial regulations in our target markets.

Your Rights

We believe you should have meaningful control over your personal data. Depending on your jurisdiction, you may have the following rights when dealing with FlutterHall Casino:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate information in your FlutterHall account
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can reach our support team through 24/7 live chat, email us at [email protected], or consult our FAQ and Help Center for further guidance.

Restricted Jurisdictions and Compliance

We do not accept players from a number of restricted countries, including Bangladesh, Bulgaria, Indonesia, Mexico, Poland, the United States, and several others listed in our terms. Additionally, certain countries are excluded from no-deposit bonuses and free spins due to local regulatory sensitivities. Our compliance team continuously reviews these restrictions, and we process location-related data specifically to enforce these jurisdictional limitations and meet our regulatory obligations under our operating licence framework.

Security Measures

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss, or misuse. Our systems supporting FlutterHall login and account management employ encryption and secure authentication protocols. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords and to avoid sharing your FlutterHall login credentials with anyone.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience across our desktop browser, mobile browser, and progressive web app versions. These tools help us remember your preferences, analyze site performance, and present relevant promotions such as our Royal Weekend Challenge or Monday Reload offers. For full details on the categories of cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page, and where changes are significant, we may notify you directly through email or an in-account notification. We encourage you to review this policy periodically so that you remain informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal data at FlutterHall, our support team is available around the clock. You can reach us via live chat, through our Help Center, or by emailing [email protected]. We are committed to addressing your concerns promptly and transparently.